FAQ & Shop Policies

FAQ'S + SHOP POLICIES

SHIPPING

It is our goal to ship orders within 3 business days.  Please allow extra time during sales or the holidays. 

Please make sure your shipping information is entered correctly.  We are not responsible for packages that have been shipped to an incorrect address.

Please note that packages that are marked "delivered" but are not in your possession are not our responsibility to track down.  Please contact the post office to assist you in tracking down the delivery location of the package.

If a package is lost by the USPS we will replace your package after 15 days of non-movement. (sometimes packages get stuck at distribution centers and will start moving after a few days.)

RETURNS / CANCELLATIONS + EXCHANGES

Once an order is placed we are unable to make any changes or cancel the order. 

We do not accept returns or exchanges.  However, if your item(s) arrive damaged please contact us right away.

WARNING: Choking Hazard - Small Parts - NOT FOR CHILDREN UNDER 3 YEARS

Our supplies and kits contain small parts and are designed for people ages 4 and up.  Never leave children unattended while making or wearing jewelry.